GTC
1. General
- 1.1 The references “we” and “us” refer to the owner and manager of YUI, Désirée Schlup.
- 1.2 The references “you” and “your” refer to the customer of YUI.
- 1.3 “Contract” refers to the agreement between us for the sale and purchase of goods, which includes these General Terms and Conditions.
- 1.4 “Goods” and “Items” refer to the clothing and other items that we sell.
2. Prices
- 2.1 The prices listed in the web shop at the time of ordering apply.
- 2.2 All published prices are subject to change without prior notice.
- 2.3 The price listed on the webshop includes value-added taxes.
3. Made-to-Order
- 3.1 All “Made-to-Order” orders are personally crafted for you.
- 3.2 “Estimated delivery dates” represent the expected time required to produce the item for you at the time of the order. This is only an estimate and may vary.
- • 3.3 It is important to check your measurements before placing an order. For questions or uncertainties, please contact us at kontakt@yui-official.ch .
- 3.4 If, during the processing of the order, we determine that the fabric you requested is no longer available,
you will be notified by email. In this case, no contract is formed, and the money will be refunded.
4. Ready-to-Ship
- 4.1 “Ready-to-Ship” items are those that have already been produced and are ready for shipping.
- 4.2 Items are usually shipped within 3-5 business days.
- 4.3 If, during the processing of the order, we find that the item you requested is no longer available,
you will be notified by email. In this case, no contract is formed, and the money will be refunded.
5. Shipping & Shipping Costs
- 5.1 We do ship with the swiss post.
- • 5.2 Delivery within Switzerland is available via standard shipping. The cost is CHF 9 for large packages and CHF 3.90 for small packages.
- 5.3 Express delivery is available within Switzerland, incurring additional costs of CHF 18 borne by the customer.
- 5.4 Deliveries to EU countries are made exclusively via standard shipping.
- 5.5 Shipping costs for deliveries to EU countries are CHF 15.
- 5.6 Any customs duties are not included in the price and must be covered by the customer.
- 5.7 After the package has been dispatched, you will receive a shipping confirmation via email with a tracking number.
- 5.8 We do not guarantee that the package will be delivered within a specific timeframe.
- 5.9 We do not assume responsibility for delays in delivery by the postal service.
6. Returns
- 6.1 Before making a return you must contact us: kontakt@yui-official.ch
- 6.2 Returns must be made within 14 days. The postmark date applies.
- 6.3 Shipping costs for a return must be covered by the customer.
- 6.4 If there are quality defects in the goods, they must be photographed immediately upon receipt and reported to us immediately. We will then discuss how to proceed together: kontakt@yui-official.ch
7. Payment
- 7.1 Payment is made through the available payment methods during the check-out process.
- 7.2 Payment by invoice is not possible.
- 7.3 Partial payments are not possible.
8. Privacy Policy
When you place an order, you are required to provide us with personal data. We do not disclose this information to third parties without your consent, except for the purpose of order processing and organizing delivery. We do not store our customers financial details.